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Right of withdrawal and customer service

 

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
In the case of a sales contract: on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately: on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
In the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or the last piece.
In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you who is not the carrier took possession of the first goods.
If several alternatives come together, the last point in time is decisive.
In order to exercise your right of withdrawal, you must send a clear declaration to us (BIQ-medical, Peter Benner, Bahnhofstr. 21 78647 Trossingen 07425 9523310 info@biq-medical.com) (e.g. a letter sent by post, fax, or e-mail ) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

 

WITHDRAWAL FORM

To BIQ-medical, Bahnhofstr. 21, 78647 Trossingen, info@biq-medical.com

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods ___________
ordered on (*) / received on (*) __________
Name of consumer (s) ___________
Signature of the consumer (s) (only when notified on paper)
Date__________

(*) Delete where inapplicable.

To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

 

Consequences of withdrawal

If you revoke this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheap standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You have to send the goods to BIQ-medical, Peter Benner, Bahnhofstr. 21 78647 Trossingen 07425 9523310 info@biq-medical.com to return or hand over to us. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

 

End of revocation

You can reach our customer service at the following times: BIQ-medical, Peter Benner, Bahnhofstr. 21 78647 Trossingen 07425 9523310 info@biq-medical.com Opening times:
Monday to Friday 8 a.m. – 12 p.m. & 1 p.m. – 5 p.m.

Do you have any questions?

Please contact us!